INTRODUCTION:

The Information Technology industry (IT) has an important role in the Indian economy in the 21st century. The contribution of Information Technology to the economic development of the country and government service to become efficient and responsive is essential. The quick transition to telehealth, telework, and online education brings the digital technology is as crucial¹. The contribution of IT professionals in developing products to compact the virus, tracking and predicting its spread, and protecting hospitals from cyber-attacks are mean-worthy⁶. The pandemic situation lessens the opportunity to study the research and practice of technology in the IT sector such as work practices, design, and use of technologies.

NEED FOR THE STUDY:

Achieving and maintaining job satisfaction in IT professionals ultimately leads to productivity. Job satisfaction is considered a good indicator of employee effectiveness⁸. IT professionals with a high level of job satisfaction hold positive feelings but a low level holds negative feelings¹⁸. Employees with low-level job satisfaction may leave their job¹⁵. So, it is necessary to find out job satisfaction among IT employees. Hence as an investigator I felt the need for the present study “To assess the levels of Job satisfaction among IT professionals who are working from home during Covid-19 pandemic”.

STATEMENT OF THE PROBLEM:

A study to assess the level of Job satisfaction among IT professionals who are working from home during the COVID-19 Pandemic at selected IT company employees at Chennai, Tamil Nādu.

OBJECTIVES:

Assess the level of Job satisfaction among IT Professionals who are working from home during COVID- 19 Pandemic at Chennai.

Associate the level of job satisfaction among IT professionals who are working from home during COVID-19 pandemic with their selected demographic variables.

HYPOTHESIS:

H1: There is a significant association between levels of job satisfaction among IT professionals who are working from home during COVID-19 pandemic with their selected demographic variables.

METHODOLOGY:

This chapter describes the research methodology and design used in the study. The research methods including the research setting, study population, sample and sampling, phases of the study, the data collection instrument and data collection as well as the validity and reliability are described. Research methodology involves the system procedure by which the researcher starts from the identification of the problem to its final conclusion. It involves steps, procedure and strategies for gathering and analysing data in a research investigation.

Research Approach:

The research approach was used in this study is quantitative research approach.

Research Design:

The research design for this study was non-experimental, descriptive design.

Setting of the Study:

This study was conducted in the selected IT companies at Chennai.

Population:

In the present study, the population is IT Professionals working from home.

Sample:

In this study the sample comprised of IT Professionals of selected IT Companies at Chennai who are working from home during the COVID-19 Pandemic. The sample was selected based on the inclusion and exclusion criteria.

Sample size:

The sample size of the study was 60 IT Professionals who were working from home during

the COVID-19 Pandemic.

Sampling Technique:

The sampling technique was adopted in this study is a non-probability convenience sampling technique.

Criteria for Sample Selection:

In the study, IT Professionals working from home during COVID -19 Pandemic were the eligible population. The study sample were selected based on the following inclusion and exclusion criteria

Data Collection Procedure:

Assuring the safety of respondents and keeping the paradigm in mind, the best possible way in this current situation is the online surveying approach to collect the data. Participants were selected by convenience sampling method through email. Participants accepted a Google form link, inviting them to take part in the optional survey and containing a brief explanation of the purpose of the study. Clicking on the link, the first page presented as an informed consent notice, highlighting the purpose of the study, the procedure of the study, contact information, and the rights of participants. The consent notice also assured the participants that information gathered in the study would be kept anonymous and accessible only to the researcher. Then administering a self-prepared structured too with 2 parts (demographic and WFH job satisfaction questions). A structured questionnaire developed by the researcher was used as the instrument for data collection for the study. Approximately participants took 10-15 minutes to complete the data. There were 60 samples collected from 28/07/2021 to 05/08/2021 through a Google form questionnaire.

Plan for Data Analysis:

Data analysis was done on the basis of objectives and hypothesis stated in the study using descriptive and inferential statistics. Chi-square was used to find association of job satisfaction level with selected socio -personal variables.

RESULTS:

Table 1: Frequency and percentage distribution of the level of job satisfaction among IT professionals working from home during covid-19 pandemic outbreak at Chennai n=60

Level of job satisfaction

Mild

(0-20)

Moderate

(21-40)

High

(41-60)

IT professionals

6.67

13.33

The table 1 shows that the majority 48(80%) of the IT professionals had moderate level of job satisfaction, 8 (13.33%) had higher level of job satisfaction and 4 (6.67%) often had mild level of job satisfaction.

DISCUSSION:

In the study group majority of samples 48 (80%) were in the age group of 30-39 years and gender 43 (71.67%) of the samples become male, coming to the marital status 45 (75%) of the samples belongs to married. In income per annum 28 (46.67%) of the samples had 7.5-10 lakh. In current living status 47 (78.33%) of the samples are staying with spouses. The number of children 25 (41.67%) of the samples had one child. 32 (53.33%) of the samples belongs to joint family. 48 (80%) of the samples are working in the mid-management position in the organization. 30 (50%) of the samples are having 5-9 years’ experience. 38 (63.33%) of the samples are working 40-60 hours per week.

Majority of IT professionals had moderate level of job satisfaction during work-from-home environment, similar to findings reported by Fonner and Roloff¹⁰. Job satisfaction has strong relation with mental and physical health as reported in previous studies^19,21. Work-life balance issues during Covid-19 have also been reported to reduce satisfaction^3,11,15. Workers with low satisfaction are more likely to leave the job^9,15.

CONCLUSION:

The study was conducted to assess the level of job satisfaction among IT professionals work from home during covid-19 pandemic at Chennai. The finding of the study result shows that the IT professionals are having moderate level of job satisfaction at work from home environment during the covid-19 pandemic. Therefore, government and organization should emphasize on the strategies which can increase the job satisfactions of the IT professionals and ultimately improving the performance.

RECOMMENDATIONS:

Various medical programs should be arranged to find out the job dissatisfaction and to solve them early. A similar study can be undertaken for a large sample using different settings.

REFERENCE:

1. Aczel, B., Kovacs, M., van der Lippe., and T, Szaszi, B. Researchers working from home: Benefits and challenges. PLoS ONE. 2021; 16(3): e0249127. https://doi.org/10.1371/journal.pone.0249127.

2. Amstad F.T., Meier L.L., Fasel U., Elfering A., Semmer N.K. A meta-analysis of work-family conflict and various outcomes with a special emphasis on cross-domain versus matching-domain relations. J. Occup. Health Psychol. 2011; 16: 151–169.doi: 10.1037/a0022170.

3. Andrea Gragnano, Silvia Simbula, Massimo Miglioretti. Work–Life Balance: Weighing the Importance of Work–Family and Work–Health Balance.International Journal of Environmental Research and Public Health. Int J Environ Res Public Health. 2020; 17(3): 907. doi:10.3390/ijerph17030907PMCID.

4. Bhattarai, M. Working from home and Job satisfaction During the Pandemic Times: Independent publication, Toronto, ON, Canada. Research gate. 2020: 3428-3439.Https://www.researchgate.net doi:10.13140/RG.2,2,21515.11046.

5. CamilaCarvalho de Sousa., Tânia Maria de Araújo., IracemaL ua., Mariana Rabelo Gomes. Occupational stress and job dissatisfaction with health work. Reflex Crit. 2019 doi:10.1186/s41155-019-0132-5.

6. Du J, Mayer G, Hummel S, Oetjen N, Gronewold N, Zafar A, Schultz J. Mental Health Burden in Different Professions During the Final Stage of the COVID-19 Lockdown in China: Cross-sectional Survey Study.J Med Internet Res. 2020; 22(12): e24240 doi: 10.2196/24240.

7. Djukic, Maja., Kovner., Christine., Budin., Wendy C., Norman., Robert. Physical Work Environment, Nursing Research. 2010; 59(6): 441-451. doi:10.1097/NNR.0b013e3181fb2f25.

8. Harper E., Castrucci BC., Bharthapudi K., Sellers K., Job Satisfaction A Critical, Understudied Facet of Workforce Development in Public Health. J Public Health ManagPract. 2015; 21(6): 46-55. doi: 10.1097/PHH.0000000000000296.

9. Jyoti Dixit., Sonu Goel and Vijaylakshmi Sharma. A comparative study on the level of satisfaction among regular and contractual health-care workers in a Northern city of India. J Family Med Prim Care. 2017; 6(2): 416–423. doi: 10.4103/jfmpc.jfmpc_278_16.

10. Kathryn L. Fonner and Michael E. Roloff. Why Teleworkers are More Satisfied with Their Jobs than are Office-Based Workers: When Less Contact is Beneficial. Journal of Applied Communication Research, 2010; 38(4): 336-361. DOI:10.1080/00909882.2010.513998

11. Lina Vyas and Nantapong Butakhieo. The impact of working from home during COVID-19 on work and life domains: an exploratory study on Hong Kong, Policy Design and Practice. 2021; 4(1): 59-76, DOI: 10.1080/25741292.2020.1863560.

12. Mattsson and Maria Gustafsson. Job Satisfaction among Swedish Pharmacists. pub med. 2020; 8(3): 127. doi: 10.3390/pharmacy8030127.

13. Nakrošienė, A., Bučiūnienė, I., and Goštautaitė, B. Working from home: characteristics and outcomes of telework, International Journal of Manpower. 2019; 40(1): 87-101. https://doi.org/10.1108/IJM-07-2017-0172.

14. Oakman, J., Kinsman, N., Stuckey, R., Graham, M., and Weale, V. A rapid review of mental and Physical health effects of working at home: how do we optimize helth. BMC Public Health. 2020; 20(1825): 1-13. https://doi.org/10.1186/s12889-020-09875-z.

15. Palumbo, R. Let me go to the office! An investigation into the side effects of working from home on work-life balance. International Journal of Public Sector Management. 2020; 33(6): 771-790. https://doi.org/10.1108/IJPSM-06-2020-0150.

16. Smitha Sambrani. Work from home (wfh): A study on the psychosocial impact of the new normal work scenario in the pandemic context for Indian IT sector. Journal of Xi’an University of Architecture and Technology, 2020; 819-828. https://doi.org/10.37896/jxat12.09/2936.

17. Suh, A., and Lee, J. Understanding teleworkers technostress and its influence on job Satisfaction. Internet Research. 2017; 27(1): 140-159. https://doi.org/10.1108/Int R-06-2015-0181.

18. Sirgy, M. J., and Lee, D.J. Work-life balance: An integrative review. Applied Research in Quality of Life. 2018; 13(1): 229–254. https://doi.org/10.1007/s11482-017-95098.

19. Salvagioni DAJ., Melanda FN., Mesas AE., González AD., Gabani FL., Andrade SM. Physical, psychological and occupational consequences of job burnout: A systematic review of prospective studies. PLoS One. 2017; 12(10): e0185781. doi: 10.1371/journal.pone.0185781.

20. Wang B., Liu Y., Qian J., Parker SK. Achieving Effective Remote Working during the COVID-19 Pandemic: A Work Design Perspective. Appl Psychol. 2020 doi: 10.1111/apps.12290. Epubahead of print.

21. Xiao, Yijing., Becerik-Gerber., Burcin D Des., Lucas, Gale, Roll, Shawn C. Impacts of Working from Home During COVID-19 Pandemic on Physical and Mental Well-Being of Office Workstation Users. Journal of Occupational and Environmental Medicine. 2021; 63(3): 181-190. doi: 10.1097/JOM.0000000000002097.

Received on 21.11.2025 Revised on 23.12.2025

Accepted on 17.01.2026 Published on 30.07.2026

Available online from August 05, 2026

Int. J. Nursing Education and Research. 2026;14(3):245-248.

DOI: 10.52711/2454-2660.2026.00049

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Creative Commons License.